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Privacy Policy

Effective date: April 22, 2026. This policy explains how Koolodoor collects, uses, stores, and protects personal data.

Food delivery context No personal data sale Future-ready disclosures

1) Scope

This Privacy Policy applies to Koolodoor apps, websites, and related services used by guests, customers, partners, and administrators.

2) Data We Collect

Account and profile data

  • Name, phone number, email address, username
  • Public profile details you choose to publish
  • Authentication and session metadata

Usage and device data

  • App activity, feature interactions, logs, and diagnostics
  • Device type, OS version, language, and app version
  • Approximate location when enabled by the user

Support and communication

  • Messages sent to support
  • Feedback reports and issue details

3) Why We Use Data

  • To create and manage user accounts
  • To provide core app features and improve performance
  • To secure the service and prevent fraud or abuse
  • To communicate about support, updates, and policy changes
  • To comply with legal obligations

4) Future Features (When Enabled)

Some features may be introduced in future versions. If enabled, we will process data as follows:

Ads and measurement

  • We may use advertising and attribution providers for campaign performance and fraud prevention.
  • We do not sell personal data. Any ad-related processing will be disclosed in-app and in store listings.

Payments and checkout

  • Payments may be processed by third-party payment gateways with their own security standards and policies.
  • We may store transaction references and status data, but not full card numbers.

5) Sharing and Disclosure

We may share data only when needed to run the service:

  • Infrastructure providers (hosting, storage, analytics, auth)
  • Support and communication tools
  • Payment providers (when payments are enabled)
  • Law enforcement when required by law

6) Data Retention

We keep personal data only as long as needed for service operations, legal compliance, dispute resolution, and security. Retention windows vary by data type.

7) User Controls and Rights

  • You may update profile fields from app settings
  • You may request a copy of your data where available
  • You may request account deletion and data removal
  • Depending on your region, you may have additional rights to access, correct, object, or restrict processing

8) Children’s Privacy

If a service variant targets children under 13, we apply additional safeguards and require strict policy compliance. We do not knowingly collect personal data from children in violation of applicable law.

9) Security

We use technical and organizational safeguards such as access control, transport encryption, and monitoring. No system is 100% secure, but we continuously improve controls.

11) Policy Updates

We may update this policy over time. Material changes will be communicated in-app or through official channels. The date at the top indicates the latest revision.