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Privacy Policy

Last updated: May 17, 2026. This policy explains how Koolodoor collects, uses, stores, and protects personal data.

Restaurant discovery and cart No personal data sale In-app data download & deletion

1) Scope

This Privacy Policy applies to Koolodoor apps, websites, and related services used by guests, customers, and restaurant teams. Guests can browse listings and build a cart without signing in. Signed-in users may manage a profile and, when linked to a restaurant, use in-app tools to help operate a group or store.

2) Data We Collect

Account and profile data

  • Name, phone number, email address, username
  • Public profile details you choose to publish (for example display name, username, public contact fields you add, and profile photo)
  • Restaurant affiliation shown on your public profile when you have an active membership: the name and public handle of the linked restaurant group and/or business (store), visible to other signed-in users who view your profile—not to anonymous visitors without an account
  • Account creation date (“joined”), shown on your public profile (for example as “Joined …” on the Info tab) to other signed-in users who view your profile—not to anonymous visitors without an account
  • Business address for restaurant profiles (physical address where you operate or deliver, when you provide it)
  • Photos and videos you upload (for example profile images, business or venue photos, and menu or item imagery)
  • Other content you submit in the service (for example restaurant “about” sections, menu item names, and descriptions)
  • Account identifiers and user IDs (for example your Firebase Authentication user ID and other stable IDs we use to operate profiles and permissions)
  • Authentication and session metadata

Usage and device data

  • Limited service and security information needed to run the app (for example authentication-related events and safeguards against abuse), associated with your account when you are signed in
  • Device type, OS version, language, and app version
  • Precise and/or approximate location when you enable location services, depending on the permission you grant in the app or device settings
  • When you use maps, search, or geocoding features, your device may send location or query data to third-party map providers (for example Google) under their terms and your device settings

Support and communication

  • Messages sent to support
  • Feedback reports and issue details

3) Why We Use Data

  • To create and manage user accounts
  • To show which restaurant group or store a user is linked to when they have staff membership, so other signed-in users can see that affiliation in context
  • To show when a user joined the platform on their public profile, so other signed-in users can see that information in context
  • To provide core app features and improve performance
  • To secure the service and prevent fraud or abuse
  • To communicate about support, updates, and policy changes
  • To comply with legal obligations

4) Future Features (Not Active in Current App)

The current version of Koolodoor does not include in-app advertising, ad measurement, product analytics, crash reporting SDKs, or in-app payment processing. Orders are sent to restaurants outside the app (for example via WhatsApp or email). The sections below describe how we would handle data if these features are introduced in a future version; we will update this policy and the app before enabling them.

Ads and measurement (future only)

  • If enabled later, we may use advertising and attribution providers for campaign performance and fraud prevention.
  • We do not sell personal data. Any ad-related processing would be disclosed in-app and in store listings before launch.

Payments and checkout (future only)

  • If in-app payments are added later, they may be processed by third-party payment gateways with their own security standards and policies.
  • We may store transaction references and status data, but not full card numbers.

5) Sharing and Disclosure

We may share data only when needed to run the service:

  • Infrastructure providers (hosting, storage, authentication)
  • Map, search, and geocoding providers when those features are used
  • Support and communication tools
  • Payment providers only if in-app payments are introduced in a future version (not used in the current app)
  • Law enforcement when required by law

6) Data Retention

We keep personal data only as long as needed for service operations, legal compliance, dispute resolution, and security. Retention windows vary by data type.

7) User Controls and Rights

  • You may update profile fields from app Settings
  • You may download a copy of your data in the app: open Settings → Download Data, start an export, and return to that screen when your file is ready. A time-limited download link is provided in the app (not by email). You can also reach this flow before account deletion if the app prompts you to save your information first.
  • You may delete your account in the app: open Settings, choose delete account, confirm your identity when prompted, and complete the confirmation steps. This starts permanent removal of your account and associated personal data, subject to legal retention requirements.
  • For your security, sensitive actions such as account deletion and changing your sign-in email require you to have signed in recently (within about the last 10 minutes). If your session is older, the app will ask you to sign in again before continuing.
  • Depending on your region, you may have additional rights to access, correct, object, or restrict processing. Contact us at contact@koolodoor.com for other privacy requests.

8) Children’s Privacy

If a service variant targets children under 13, we apply additional safeguards and require strict policy compliance. We do not knowingly collect personal data from children in violation of applicable law.

9) Security

We use technical and organizational safeguards such as access control, transport encryption, and monitoring. No system is 100% secure, but we continuously improve controls.

11) Policy Updates

We may update this policy over time. Material changes will be communicated in-app or through official channels. The date at the top indicates the latest revision.