Privacy Policy

Effective Date: June 2025

At Koolodoor, we are committed to protecting your privacy and handling your data transparently and securely. This policy outlines what information we collect, how we use it, and your rights regarding your data.

1. Information We Collect

• Name, email address, phone number, and delivery address.
• Device and browser info for analytics and fraud prevention.
• We do not collect or store any credit/debit card or payment information.

2. How We Use Your Data

• To provide food delivery services and order updates.
• To send you service-related emails (e.g. order confirmations, delivery tracking).
• With your consent, to send you marketing or promotional emails.

3. Email Consent & Communication

• We only send promotional emails to users who explicitly opt-in.
• Every email contains an unsubscribe link that works over HTTPS.
• You can opt-out at any time by clicking the unsubscribe link or contacting us.

4. Data Sharing

• We do not sell your data.
• We may share your information with trusted partners only for providing our core services (e.g., delivery).
• We may disclose data to comply with legal obligations or protect user safety.

5. Your Rights

• You may access, update, or delete your data anytime.
• To exercise your rights, email us at contact@koolodoor.com.
• If you are in the EU or California, you have additional rights under GDPR/CCPA.

6. Data Security

We take reasonable technical and organizational measures to protect your personal data from unauthorized access or disclosure.

7. Policy Changes

We may update this Privacy Policy in the future. If we do, we’ll notify users and seek consent where required.