Happy path (app order)
- 1Ping on Live → accept (or Edit order first — next section).
- 2Start preparing → Mark ready.
- 3Pickup / dine-in: Complete pickup or Complete dine-in. Delivery: wait for rider after ready.
OMS — Orders & POS
OMS (Order Management System): Live is one kitchen board — app, walk-ins, phone. Wrong item? Revision loop before you cook.
Revision loop (in-app customer)
Use this when the cart is wrong, an item is 86'd, or the customer asked for a change.
- 1Open the order → Edit order → fix lines / notes.
- 2Tap Send changes — the customer gets a revision to review.
- 3Customer taps Accept changes → you continue prep. Or Decline & cancel → order stops.
- 4Don't keep cooking on a pending revision — wait for accept or cancel.
Quick heads up
Totals after revision are frozen by the server — what the customer accepts is what you fulfill.
Phone / counter changes
- Customer calls to change an item? Confirm verbally, then Edit order → Send changes if they have the app open.
- No app / walk-in only? Create or adjust with New order on Live, or edit and confirm by phone before advancing status.
- Same kitchen truth: the Live board should match what you agreed with the customer.
Walk-in POS
- Live → New order FAB — starts confirmed (already accepted).
- Great for phone-in and counter tickets in the same flow as app orders.
Print (optional)
- Settings → Printers — off by default.
Quick heads up
Rider notes are for customer + rider — not shown as kitchen instructions.